Delivery

We pack your orders ourselves and as all items are in stock, your package is ready to be shipped within 24/48 hours. All orders placed before noon Monday to Friday, are dispatched the same day.

Shipping times

Orders are shipped by Olivolga from our offices. Barring exceptions, products are dispatched the same day if you place your order before noon. If you order multiple items, the order will be shipped in a minimum of packages. In the specific case of on-order products, the average shipping time is specified on the article page as well as in your basket.

Types of delivery

Olivolga delivers your orders in France and in around 50 countries around the world.

Delivery in mainland France (including Corsica) is provided by the Colissimo service of La Poste. A reliable and fast service (48h) which will deliver your orders to your home, your place of work, to the nearest post office. Delivery in metropolitan France (Corsica included) is always free from 49€ of purchase. This delivery method is available with or without signature, you decide. Olivolga also offers parcel delivery by Colissimo free of charge from €39 of purchase as well as 24-hour express delivery by Chronopost to your home or to a relay for any order placed before 1 p.m.

Delivery to other areas of the world is provided by Colissimo or Chronopost, one of the world leaders in shipping. Delivery will be made on D+1 to D+8, depending on the country. If you are absent at the time of delivery, Colissimo will come back again the next day. If you are absent again, the package will be re-shipped to our premises. Colissimo International delivery is chargeable, its cost varying according to the type of item and the country of destination.

To receive your order as soon as possible, we recommend that you have your orders delivered to an address where you are present during daytime hours (your place of work for example), or to ensure that someone can receive the package for you (your concierge for example).

COLISSIMO DEADLINES AND PRICES:

France at home: 2 to 3 working days depending on your region - price: 5.90€ - Free from 49€ of purchase
France in relay points: 2 to 3 working days depending on your region - price: 4.90€ - Free from 39€ of purchase
Europe / Dom Tom at home: 3 to 7 working days – price: from €7.90
Europe in relay points 3 to 7 working days – price: from €6.90
Worldwide: 4 to 10 working days – price: from €12.90 (excluding customs fees)

CHRONOPOST DEADLINES AND PRICES:

Chrono: home delivery or 24-hour relay (working day) in metropolitan France. No deliveries are made on Sundays and public holidays, even by chronopost: from €18

Colissimo – without signature and without insurance

Once the package has been prepared by us, it will be delivered to you within 48 hours, directly to your mailbox. If this is not large enough and you are absent, a transit advice note will be left for you allowing you to choose a new delivery date on the Internet within 6 working days or to collect your package the next day at 3 p.m. post office of your choice.
If you do not express a choice, you will then be able to collect your package from your local post office, within 15 days.
Any package delivered without a signature will not entitle Olivolga to any reimbursement or compensation in the event of loss, theft and/or non-delivery of said package. If the parcel is considered as delivered by the services of Colissimo, no complaint for non-delivery can be made to Olivolga.
Follow the delivery of your package at any time on www.colissimo.fr

Colissimo Domicile – with signature

Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and delivered against signature. If you are absent, a delivery notice will be left for you allowing you to choose a new delivery date on the Internet within 6 working days or to collect your package the next day at 3 p.m. at the post office of your choice.
If you do not express a choice, you will then be able to collect your package from your local post office, within 15 days.
In the event of loss or theft, your package and its contents will be insured by Olivolga. The replacement of the package can only take place after receipt of the investigation result delivered by the Colissimo services.
Follow the delivery of your package at any time on www.colissimo.fr

Colissimo Collection Point

With Colissimo Point Withdrawal you have several withdrawal methods to choose from to collect your parcel.

We draw your attention to the following fact: if you do not collect the package at the chosen collection point, within 10 days, we will not be able to send your order back to you.