Satisfied or your money back!

With Olivolga, you have the right to dislike or to change your mind ...

If you are not completely satisfied with your purchase, you have 14 days starting from the delivery date to return your order. Once your order has been received your refund will be processed within 2 working days*.

Returning an item

According to the French Distance Selling Regulations you have the legal right to cancel your order within 14 days of receipt of your goods. You do not need to give us any reason for return.

All items can be returned with the exception of any made to order items, specially ordered items, unpacked and/or used cosmetics.

In order to make your return as easy as possible we advise you to contact the customer service by email at [email protected] before sending anything. Items must be returned as received: new, in their complete packaging with all delivered accessoiries including labels. Please add your name, your order or invoice number.

We do recommand you send your return using a secure or traceable method and that you retain your proof of postage. Return postage fees are at your own cost and risk.

The use of a voucher code obtained thanks to the loyalty points of an order means definitive acceptance of the aforesaid order.

Return process

Please send your parcel to the following address :

279 avenue d'Allemagne
FRANCE will refund the returned item(s) same way as payment was done and as soon as possible after receipt of your return - usually within 2 working days and in any event within 14 days - provided that the goods in question are received complete and in perfect state.

* For returns of online purchase outside France we will only refund the returned items.