With Olivolga, you have the right to dislike or to change your mind ...
If you are not completely satisfied with your purchase, you have 10 days following the date of delivery to return your order. Once your order has been received your refund will be processed within 2 working days*.
Returning an item
According to the French Distance Selling Regulations you have the legal right to cancel your order within 7 days of receipt of your goods. You do not need to give us any reason for return.
With Olivolga you have 10 days. All items can be returned with the exception of any made to order items, specially ordered items and unpacked and(or) used cosmetics.
In order to make your return as easy as possible we advise you to contact the Olivolga customer service by email at firstname.lastname@example.org before sending anything. Items must be returned as received: new and in their complete packaging with your order or invoice number.
We do recommand you send your return using a secure or traceable method and that you retain your proof of postage. Return postage fees are at your own cost and risk.
Please send your parcel to the following address :
13 route de Couches
71150 Cheilly les Maranges
Olivolga.com will refund the returned item(s) same way as payment was done and as soon as possible after receipt of your return - usually within 2 working days and in any event within 30 days - provided that the goods in question are received complete and in perfect state.
*For returns of online purchase outside France we will only refund the returned items.